Unlock Google Surveys on Shopify: A Community Guide to Opt-In Apps After Checkout Updates
Getting Google Surveys to Work with Shopify's New Checkout: What's Actually Working?
Hey everyone! So, I was browsing the Shopify community the other day and saw a really common problem popping up: getting Google Surveys to work after Shopify's checkout updates. It seems a lot of the old methods just aren't cutting it anymore, and store owners are looking for solutions that actually deliver those valuable opt-in prompts.
Specifically, brookwoodmed started a thread asking about apps that still function correctly. They mentioned trying a couple already without any luck, emphasizing they were after the survey opt-in, not just syncing existing reviews. It's a distinction worth making!
The Core Issue: Shopify's Checkout Changes
As Olivia pointed out, the root of the problem is that Shopify's updated checkout system broke compatibility with older scripts and apps. This means a lot of previously reliable methods simply stopped working. That’s frustrating, I know!
Confirmed Working Apps (According to the Community)
Olivia mentioned a few apps that are supposedly working right now:
- Easy Google customer reviews
- Google customer reviews
- TSS Google customer reviews
The key thing here is that these apps are designed to integrate with the new checkout process. It’s worth checking them out and seeing if they fit your needs. Each app may have slightly different features or pricing, so doing your homework is essential.
BoshTheNonDev's Advice: Check Your Post-Purchase Pages
Now, BoshTheNonDev brought up a crucial point that's easy to overlook: you need to make sure your store has upgraded to the new post-purchase pages first! Apparently, if you haven't done this, no app will work correctly. You should see an upgrade notice in your checkout settings if it's still pending. That's a really helpful tip to ensure the apps can actually function.
Troubleshooting Steps: What to Do If It's Still Not Working
Okay, so you've upgraded your post-purchase pages, and you've installed one of the recommended apps, but you're still not seeing those opt-in prompts. What gives? Here's a quick troubleshooting checklist based on the community discussion and my own experience:
- Double-check your post-purchase page upgrade: Seriously, go back and make absolutely sure. It’s easy to miss that notification.
- Review the app's documentation: Each app has its own setup process. Make sure you've followed all the steps correctly, including any specific settings related to the Google Survey integration.
- Contact the app developer: If you're still stuck, reach out to the app's support team. They can often provide personalized assistance and help you troubleshoot any issues specific to their app.
- Check your Google Merchant Center settings: Ensure that Google Customer Reviews is properly enabled in your Google Merchant Center account and that your store is eligible to participate.
- Consider a different app: If you've exhausted all other options, it might be worth trying a different app from the list. Sometimes, an app might simply not be compatible with your specific store setup or theme.
The App BoshTheNonDev Recommends
BoshTheNonDev specifically mentioned "easy Google Customer Reviews by Union Works". They noted it costs $20/month and offers a trial. It might be a good starting point, and it's worth checking the reviews to see what other users are saying about its compatibility with the new checkout system.
Ultimately, getting Google Surveys working again after the Shopify checkout changes requires a bit of investigation and potentially trying out a few different apps. The key takeaways are to ensure your post-purchase pages are upgraded, to carefully follow the app's setup instructions, and to not be afraid to reach out for support if you get stuck. Good luck, and I hope this helps you get those valuable survey opt-ins flowing again!